Outsourcing

Business Process Outsourcing (BPO)

BPO,is a strategic management option for achieving operational excellence and competitive advantage by outsourcing business processes to an external entity that improves, executes, and manages the processes based on defined performance standards. BPO is expanding at more than twice the rate projected for overall IT spending due to the high quality and low cost services arising through globalization, particularly the use of workforces at remote locations in lower cost parts of the world.

Adept Consulting Services, Inc. is a US based company with a Technology/BPO center in India. Adept provides comprehensive technology solutions, primarily for Fortune 1000 corporations, and mid-market organizations in this specific area. Adept utilizes standard technology tool sets to provide custom tailored BPO solutions for our customers. We create greater value for your organization by performing specific business functions more efficiently than your current processes. To accomplish this we don't simply offload the functions, we design in process flow enhancement. Your entire outsourced program (the people, processes, and technology) is managed utilizing our proven Program Control Methodology (PCM) which assures not only the success of the initial deployment, but the forward success of the entire program. Traditional candidates for the Adept Outsourcing Program (AOP) include both transaction-based processes (such as data entry, claims processing, payroll processing) and knowledge-based activities (such as research, engineering, planning, budgeting).

You can rest easy knowing that Adept understands the need for strict confidentiality, absolute integrity, and 24/7 accessibility to the information that we manage and process under the Adept Outsourcing Program (AOP). Adept's enterprise wide security plan encompasses secured computers and secured networks, including high level data encryption using Virtual Private Network (VPN), access security, and physical security. Your information is fully secure, yet fully available to you whenever it is needed!


Adept's Value-Added BPO Services

Adept can help you:

  • Improve efficiency and save money
  • Focus on your company's strategy
  • Improve quality
  • Enhance your competitive posture
  • Increase shareholder value
  • Support changing demands

Adept's BPO Methodology

Adept has years of experience in working with leading companies in the United States. We have the necessary infrastructure, quality people, technology, domain knowledge, and a proven BPO implementation methodology to handle your BPO needs. Our methodology involves:

  • Project team building and transition planning
  • Process mapping and documentation
  • Train the trainer and establish IT systems
  • India training and pilot production
  • Go live

Processes Frequently Outsourced

Some of the most common processes frequently outsourced include:

  • Customer interaction - In-bound/out-bound sales & support:
    • Phone-based - call centers, Web-based - chat, e-mail
  • Data and content integration:
    • Medical transcription, Scanning, annotation, Data entry, Animation and multimedia, GIS, Engineering design, Web research, Back office operations
  • Back Office Operations:
    • IT Helpdesk, Transaction processing, Payments, Orders, Claims, Billing, Loan applications, Product registration, Document verification, Warranty processing, HR, Benefits management, Expense management, Payroll processing, Accounting, General Ledger, Accounts Receivable, Accounts Payable, Tax Auditing

Adept's Security Plan

We take data security very seriously. We have in place the necessary infrastructure, tools, access control, and procedures to avoid any form of security breach. We understand the need for strict confidentiality, absolute integrity, and 24/7 accessibility to the information that we manage and process for you. Adept's enterprise wide security plan encompasses secured computers and secured networks, including high level data encryption using Virtual Private Network (VPN), access security, and physical security. Of course, we also regularly back up data, require controlled access to key facilities, protect all systems with passwords, and require background checks before hiring any employees.

The Advantages of a BPO in India:

India has a reliable telecommunication network, a large English-speaking labor force, relatively very low labor costs, a government supported technology infrastructure, and a complementary time difference with the U.S. Large companies that have opened vast call centers and/or back offices in India, to assist in cost effective solutions to assist customers. Adept is no exception to this trend, and we have expanded our capabilities to address the ever-changing global market and needs of our customers. The following provides perspective into these areas of services and their benefits.

The advantages of BPO in India include:

  • Infrastructure / Technology
    • Reliable telecom infrastructure
    • Increased privatization of telecom sector
    • Government built and supported technology parks designed to meet international standards
    • Power backup systems in place - ensuring 99.9 % uptime
    • Many sites have undergone US data security audits
  • Scalability
    • Large pool of English speaking and skilled labor force available (70% of graduates are unemployed)
    • Privatization of telecom sector increases the available bandwidth
    • Very low employee turnover rate as compared to other countries
    • Middle management is often imported from US/UK operations
  • Political environment
    • Central and State Government are pro-business, investing millions of dollars in IT infrastructure and colleges
    • Contact center outsourcing businesses have multi-year tax exemptions
    • Largest democracy in the world
  • Costs
    • Productivity levels match global benchmarks
    • Labor surplus and falling telecom costs due to privatization and additional capacity help ensure stable pricing
    • Significant VC and private investments to-date

Legal Process Outsourcing (LPO)

LPO,is a management tool for law firms seeking to maximize client services with experienced attorneys within a cost effective structure. U.S. law firms currently outsource legal work to temporary attorneys, from basic contract drafting through large document intensive litigation matters. Due to cost, law firms often opt for paralegals to perform certain tasks which are then reviewed by the firm's attorneys. When attorneys are required because of the complexity of the matter, per-hour cost to the client can be very high.

Adept's LPO offers attorneys who have been trained in some of the best law schools to address your needs and at a cost that is often less than what you would pay for a paralegal in the U.S. Adept has a core of experienced attorneys both in the U.S. and offshore who will take the time to understand your particular legal issues and tailor a solution to meet your firm and client needs. We will work with you every step of the way and help you to manage your project and provide attorneys as necessary to complete the project in a timely and cost effective manner. Adept will provide a U.S. attorney who will interface with your firm and have direct contact with an experienced supervising attorney offshore who manages your project.

Adept is a US based company with a Technology/LPO center in India. Adept's LPO service falls under the umbrella of its BPO offering. Adept utilizes standard technology tool sets to provide custom tailored LPO solutions for its customers. We create greater value for your organization by performing specific legal functions more efficiently than your current processes. To accomplish this we don't simply offload the functions, we design in process flow enhancement. Your entire outsourced program (the people, processes, and technology) is managed utilizing our proven Program Control Methodology (PCM) which assures not only the success of the initial deployment, but the forward success of the entire program.

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Government and Non-Government Certifications

  • U.S. Small Business Administration certified SDB company
  • Pre-qualified vendor to the Commonwealth of Pennsylvania for computer software-related services under their Master ITQ Program
  • Certified MBE with the Commonwealth of Pennsylvania, the City of Philadelphia, and various other state and local government authorities
  • Certified as a Minority Business Enterprise (MBE) as defined by the National Minority Supplier Development Council (NMSDC) of PA-NJ-DE.
  • SBA 8(a) graduate company